Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. For packages lost in transit, all claims must be submitted within 60 days of the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Since we offer custom printed products, we cannot accept returns due to sizing issues or buyer’s remorse. If a garment doesn’t fit as you would expect or you don’t like the fit of the item, but it falls approximately within the size chart guide, we cannot offer a refund for that product. It is your responsibility to check the sizing charts provided on the product pages and ensure that your design meets your specifications before finalizing the order. Products received may vary slightly from the sizing chart provided, as blank good manufacturers do have some variation from garment to garment. If a particular item does not have a sizing chart, then you may request one from
info@A1promotions.ca. Suppose your order does not closely resemble the digital confirmation (within a reasonable limit) at the time of checkout. In that case, we will reprint your order at no extra charge, provided that the original garments are returned to us (at our expense).
If you notice an issue with your order, please submit an email to
info@A1promotions.ca with the subject line
“Request Return for Order [your order number]”.
Reasons for Returns
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.
Exchanges
We do not offer exchanges on printed items. We can offer exchanges on blank garments if they are sent back to us unused. Exchanges will incur a 25% restocking fee, which the customer is responsible for paying. Customers will be responsible for the cost of shipping items back to A1 Promotions Ltd. Exchanges can only be made once the items are received and confirmed to be undamaged by A1 Promotions Ltd.
Cancellations
We do not offer cancellations under any circumstances. All orders are made-to-order, and the process begins immediately after an order is placed. If you have a question about cancelling an order, please email us at info@A1promotions.ca. We will do our best to accommodate a cancellation request, but it is not guaranteed.
